Upgrade Motoring - frequently asked questions

Frequently Asked Questions:

What is our Store Policy?: Some engine modifications parts Legal in California only for racing vehicles, which may never be used upon a highway. No cancellations, refunds or exchanges on special order items. We require a minimum 50% nonrefundable deposit on special order items. No refunds or exchanges after 7 days. No cash refunds, store credit only. A 20% processing fee will be charged on all Authorized Returned Merchandise or Cancelled orders. Returned merchandise must be unopened, unused and in original saleable packaging. Returned merchandise must be accompanied with a Returned Merchandise Authorization (RMA) number. No item may be returned without our having issued a prior return authorization, (R.A. #). Returns sent without an R.A. # will be refused. No returns on electrical parts. A $25.00 fee will be charged on all returned checks. Customer will be responsible for any and all fees associated with non payment. Parts will remain property of Upgrade Motoring until payment is received in full. Parts not picked up or paid in full within 7 days are subject to restocking fees and/or loss of deposit. Shipping shortages or damaged goods must be reported to us within 48 hours of receipt. Inspect your package when it arrives and note ANY damage above your signature and notify the driver. Please save all packaging for any claims. Prices in our website subject to change without notice. Not responsible for typographical errors. Purchases on credit cards from Wholesale accounts are subject to a 3% processing handling fee.

All prices listed are in US dollars. Customer is responsible for all duties, taxes and shipping charges, if applicable.

Restricted Countries:

Upgrade Motoring will not engage in commerce to the following Restricted Countries, as issued by the U.S. Treasury Department:

Balkans, Burma (Myanmar), Cuba, Iran, Iraq, Liberia, Libya, North Korea, Sierra Leone, Sudan, UNITA (Angola), Yugoslavia

How do I place an order? Our website does not accept online ordering. Please call us at 818.998.6005 M-F 10:00am - 6:00pm PST to place your orders. We accept Visa, Master Card, ATM and Discover Credit Cards. We can only ship to the billing address or registered addresses with your credit card company. We do not ship COD for retail orders.

Do we ship internationally? For international orders, we require prepayment by wire transfer. We do not accept credit cards for international orders. There is an Inbound Bank wire transfer fee of US$30.00. For wire transfer information please e-mail or give us a call. All prices listed are in US dollars. Customer is responsible for all duties, taxes and shipping charges, if applicable.

What do I need to do to open a Wholesale account? - Please fax a copy of your resellers permit, business license, business card and completed certificate of resale (California) to become eligible for wholesale accounts. Our fax number is 818.998.6006. Purchases on credit cards from Wholesale accounts are subject to a 3.0% processing handling fee.

What method of shipping do we use? We currently ship via UPS. Orders will be shipped via UPS ground unless otherwise specified.

Do Aftermarket parts void my warranty? click here

What is the law regarding Modifying Exhausts?
Bulletin from the California Highway Patrol regarding modified exhaust systems. Got a modified exhaust ticket lately, see the new laws and your rights! Click here for Bill Number SB1081 regarding the latest California Exhaust Laws.

Why use Neo Synthetic fluids? click here

Bell Racing and Pyrotech - Warnings and Disclaimers - Click Here

Wheel Terms - Click Here to find out what Offset and PCD refer to.

Chassis Code Numbers - Click Here

What does the Coefficient of Friction regarding to Brake pads refer to? Coefficient of friction is a numerical representation of the amount of friction force a brake pad exerts. The coefficient of friction ratings are given as a range that the pad exhibits. The higher the number, the higher the force exerted. These numbers also equate to what is known as “initial bite.” The smaller the range is for the coefficient of friction the more consistent, stable and safe the brake pad is.

Upgrade Motoring
19355 Business Center Dr. #5 Northridge, CA 91324
Tel: (818) 998-6005 Fax: (818) 998-6006 E-mail M-F 10:00 - 6:00 PM PST

Please Call 818.998.6005 to Place Your Orders or To Get Our Current Sale Pricing!